Rules for a comfortable stay

Hotel staff may only accommodate a guest who has properly registered and presented their ID document for inspection. A guest who has permanent residence in the town where the hotel is located may also be accommodated. Immediately upon arrival, the hotel's staff member issues the guest with a guest card stating the room number and requested services.

On each daily arrival at the hotel, an accommodated guest must present their guest card.

In justified cases the hotel may offer the guest different accommodation from what was originally agreed, provided the guest consents.

If a guest requests an extension of their stay and the room they were accommodated in is occupied, the hotel may offer them a different room.

The hotel is liable for items brought into the hotel by guests provided they were placed in a designated location or where such items are customarily placed. The hotel is liable in full for money and valuables only if they were taken into safekeeping.

A dedicated room is provided for receiving visitors. A guest may receive visitors in their own room only with the consent of the relevant staff member.

In case a guest falls ill or is injured, the hotel will arrange for medical assistance or transport to hospital.

The hotel provides accommodated guests with services to the standard of a three-star hotel ★★★.

If a guest books a room in advance, the hotel is obliged to respond without delay (if the hotel does not respond, the order is deemed confirmed). If a guest books a single room and the order has been confirmed, the hotel charges only the single-room rate even if the guest is accommodated alone in a multi-bed room or apartment.

The guest uses the room for the period agreed with the hotel.

If no length of stay was agreed in advance, the guest must check out by 11:00.

In the rooms and the hotel's common areas, the guest may not make changes to the furnishings, perform repairs or interfere with the electrical or any other installation without the consent of the hotel management.

Inside the hotel premises, particularly in the room, the guest is not permitted to use their own electrical appliances. This prohibition does not apply to electrical devices for personal hygiene, e.g. shavers, massage devices, hairdryers and the like.

On leaving, the guest is required to close the water taps and lock the room door.

For safety reasons, children under 10 may not be left unsupervised by adults in the room or in the hotel's other common areas.

Guests may bring dogs and other animals onto the hotel premises only if they can prove the animal's health condition.

Between 22:00 and 06:00 the guest is required to observe quiet hours.

The guest is liable for damage caused to the hotel's property in accordance with applicable regulations.

Motor vehicles may only enter the area next to the hotel via the marked access roads and may only park in the designated spaces. On the hotel premises it is forbidden to use light or sound signals or to leave the engine running.

The guest pays for accommodation and the services rendered in line with the current price list, as a rule on check-in. The bill is due on presentation.

The price list for transient accommodation and ancillary services is available for inspection at the hotel reception.

Guest complaints and any suggestions for improving the hotel's operation are received by the hotel manager.

The guest is required to comply with the provisions of these house rules. If a guest breaches them in a serious manner, the hotel management has the right to terminate the accommodation contract before the agreed time has expired.